Plans & billing
Televox is sold as simple monthly or annual plans. Each plan includes a bucket of call minutes, a number of concurrent lines (how many calls can run at once), and limits on phone numbers and agents. Every new account starts on a free 14-day Trial.
Where: Dashboard → Billing.
The plans
| Plan | Monthly | Annual (2 months free) | Included minutes | Overage | Concurrent lines | Phone numbers | Agents |
|---|---|---|---|---|---|---|---|
| Trial (14 days) | Free | — | 60 total | — (calls pause) | 1 | 1 | 1 |
| Starter | $99 | $990 | 500 / mo | $0.15 / min | 2 | 1 | 2 |
| Growth | $299 | $2,990 | 2,000 / mo | $0.13 / min | 5 | 3 | 10 |
| Scale | $799 | $7,990 | 6,000 / mo | $0.11 / min | 10 | 10 | Unlimited |
| Enterprise | Custom | Custom | Custom | Custom | Custom | Custom | Unlimited |
Add-ons: extra concurrent line $15/mo · extra phone number $5/mo.
Annual = two months free — paying yearly costs the same as 10 monthly payments.
What the limits mean
- Included minutes — total talk-time across all your calls (phone, web voice, and WhatsApp voice — beta) in the billing period. Website chat and WhatsApp messages don’t draw down minutes. On a paid plan, going past your included minutes doesn’t cut you off — extra minutes bill at your plan’s overage rate (see the table).
- Concurrent lines — how many calls can happen at the same time. A “2-line” plan handles 2 simultaneous callers; a 3rd can’t get through until a line frees up — no one already on a call is ever bumped.
- Phone numbers / Agents — how many of each you can have on the plan.
Your free trial
- Every new workspace starts on a 14-day Trial: 60 minutes, 1 line, 1 agent — enough to build an agent and make real test calls.
- The trial ends when either the 14 days are up or the 60 minutes are used — whichever comes first.
- After that, calls pause until you move to a paid plan. Your agents, knowledge, and history stay exactly as they were.
Trial minutes are a one-time 60 (not per month). Spend them on real test calls, then upgrade before you launch.
Usage
The Billing page shows your current plan (with its overage rate), a minutes used vs included meter, and calls live right now vs your line limit. If you go past your included minutes, it also shows the overage minutes and cost as they accrue — so nothing on your invoice is a surprise.
Changing your plan
Your plan is activated for you during onboarding. To upgrade, downgrade, add lines or numbers, or switch to annual, just contact us (or your account manager) and we’ll change it — it takes effect immediately with no re-setup. (Self-serve checkout is on the way.)
What happens at a limit
- Paid plan, past your included minutes → calls keep working. The extra minutes simply bill at your plan’s overage rate, and the Billing page shows the running overage.
- Trial out of minutes, or trial expired → new calls stop — a free trial never runs up an overage bill. Upgrade to resume; a call already in progress finishes normally.
- All lines busy → the next call simply can’t start: a web caller sees an “all lines are busy — try again in a moment” message, a phone or WhatsApp caller’s call is declined (busy), and an outbound dial from the dashboard is held with a clear error. Calls already in progress are never interrupted. If it happens often, add lines.
Best practices
- Size concurrency to your busiest moment, not your average — one lunchtime rush of 3 calls needs 3 lines.
- Check minutes used mid-period. On a paid plan you won’t be cut off, but if you’re regularly deep into overage, the next plan up usually works out cheaper per minute.
- If you’re committed, annual saves two months.