Compliance (TCPA & DNC)

Calling and texting people — especially outbound — is regulated. Televox builds in the basics, but you’re responsible for using it lawfully. This page explains what the platform does for you and what you must do yourself.

What Televox does for you

• AI self-identification. Outbound openers make the agent identify itself as an AI assistant and name the business in the first sentence — automatically.
• Do-Not-Call suppression. A per-workspace Do-Not-Call list is never dialed, by any campaign or one-off call.
• Mid-call opt-out. If a person asks to be removed / put on the do-not-call list, the agent honors it immediately and adds the number to your DNC list.
• Calling-window enforcement. Campaign calls only go out within the allowed hours, in each contact’s local timezone — contacts outside their window are held until it opens.

What you must do

• Only call people you’re allowed to call. Have a lawful basis / prior relationship or consent to contact each person — don’t dial purchased cold lists you have no right to.
• Honor opt-outs everywhere. If someone opts out by any channel, keep them off your lists.
• Respect calling hours (US TCPA: roughly 8am–9pm in the called party’s local time). Keep your campaign window inside the legal range — set the contact timezone so the window is accurate.
• Mind recording consent. Some regions require notifying or getting consent before recording a call. Only enable recording where you’re permitted, and disclose it if required.
• SMS rules too. Texting (via the SMS action) has its own consent rules — get permission before texting.

Practical setup checklist

1. Set each campaign’s default country and contacts’ timezone so windows + numbers are correct.
2. Keep the calling window inside legal hours for your market.
3. Seed your Do-Not-Call list with anyone who’s already opted out.
4. Make sure your opening line clearly identifies the business (the AI disclosure is automatic, but the business name comes from you).
5. Decide on recording deliberately — and disclose it if your region requires.